Printing Plant, Ministry of Finance

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Case-handling principles

• This bureau respects any petitions and recommendations received through this platform. According to Article 173 of the Administrative Procedure Law, the public’s petition shall not be processed if they include the following conditions:
  1. The mail has no content, the true name of the sender is not provided, or the address is not provided.
  2. Re-petition of issues that have been properly handled, with clear answers given.
  3. Agencies that do not have authority over the petition content shall transfer the petition to other agencies upon receiving the content.
• To ensure that your email account is not being used by others, the system will automatically send a confirmation email to your mailbox after you send in your letter. Please click the confirmation link in the message. After confirmation has been completed, we will process your message as quickly as possible in accordance with procedures. If you don't receive a confirmation message, please check your spam folder. We will not be processed the email without your confirmation.
• In accordance with the Personal Information Protection Act, which came into effect October 1, 2012, we will not release your personal information to a third party without your consent unless required for official business. As government agencies have different jurisdictions and areas of expertise, we may forward your email to the appropriate ministry or agency for reply. Your basic information (including name, phone number and email address) will be forwarded along with your message.

Letter-sending process